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Office 365 is excellent for retention, but retention isn’t the same as backup.  A true backup will be air-gapped from the source data and subject to tighter controls to ensure the date is immutable and recoverable for a longer period.  For example, if you delete a file from SharePoint but don’t notice for a few weeks, you might be out of luck as the file is purged from the Recycle Bin.  With a true backup, this data could be subject to a longer retention period of 12/24/36 months for example.

No problem!  We can offer holiday/overflow cover or just specific second-line/application support.  Our specializations mean we look after certain applications for some surprisingly large household names you would have heard of.

Where possible, take screen shots or notes about your issue; the Steps Recorder app built into Windows is excellent for this.  Next, attempt to recreate the issue to see if it’s repeatable or if it was just a one-off.  Though it’s often seen as a cliché, restarting the computer can possibly resolve the problem but on Windows ensure to use the Restart option instead of Shut down.

Yes!  We’ve migrated terabytes of data between systems whether it be from on-premise to cloud, private cloud to public cloud or cloud to on-premise, we’ve done it.  For the cases where you have a niche/specific application to extract data from, we have a network of very experienced data consultants who can work with you to built a migration strategy to get you where you need to be.