To enable our Support Staff to deliver the best possible service we have invested in the latest Remote Monitoring and Management utilities. With our clients blessing we include their Networked Computers on our Helpdesk Consoles. Depending on the Services provided we can get real time updates on our customers computers. We can see/manage :-
- Managed AntiVirus – protect against known viruses and catch new, hard to detect malware threats
- Web Protection – Keep users safe and productive while they us the web
- Remote Access – Perform maintenance and fix issues from our Helpdesk
- Patch Management
- Automated monitoring and maintenance
- Backup and Recovery
This service is available to all of our Helpdesk subscribers. It is like having your own IT expert checking the health of your PC all day long. From our screens we can monitor 1000’s of our customers computers. More often than not we know you have a problem before you do.