A Day on the Helpdesk

I’m sure you’ve all heard of DVD Drives being used as cup-holders and the like, so I thought I’d run down the more interesting work we get through on an average day on the Helpdesk:

The broken laptops/mobile phones

Now I’m not saying that people get a little reckless over the weekends, but we seem to get far more broken hardware through our doors on a Monday morning then we do on any other day of the week. Usually we get the odd mobile that fell into the sync (did you see what I did there?) or laptop that was trodden on by an over-excited toddler, but occasionally you get some spectacular stories. My favourite was the laptop that was left in the boot of a car. Nothing out of the ordinary there, except that that the owner subsequently took the car drifting. There wasn’t enough superglue in the world to put what came into us back together.

Can you fix my… insert random electronic device here?

This sort if question is quite common on our helpdesk. BYOD (Bring Your Own Device) means we are forever getting whole range of weird and wonderful equipment into our offices, but people assume that because a device is powered by electricity, it should be fixable by the IT bods. I personally hold the record for the strangest request; someone asked me to stop their air conditioning from leaking. Their rationale – it’s got a remote control so it must have a computer inside it.

The printer fails

A properly maintained printer generally doesn’t go wrong, it usually takes a little “user intervention” to cause problems. Putting a windowed-envelope through a laser printer is a sure-fire way to wreak havoc on the internal mechanics. Cheap toners also seem to have a natural propensity to explode everywhere, and toner is an absolute pain to clean.

My phone just turned Korean on me…

Confession time – this is actually a problem internal to us. We’ve invested in a lovely, brand-spanking new Samsung phone system, complete with auto-attendant, voicemail to email and a whole raft of other features. The pièce de résistance are the lovely Samsung IP handsets that, with the right button press, go completely nationalistic and revert to Korean. Completely Korean. We wouldn’t mind so much if it were a case of going into the menu settings, picking the language etc. but no, Samsung in their infinite wisdom put the “Korean” button right at the top next to all the regular function buttons. Does pushing the same button put the phone back to English? No, of course not, why would it? That would be sensible!