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Helpdesk

How may we help you?

Everyone knows an IT horror story or two and we have been involved in resolving many such issues.  We know what is like when your IT systems have failed and your staff and customers are fast losing patience. That’s where we can assist. Our Helpdesk is only a phone call away and is staffed by experienced IT professionals who will attempt an immediate fix to your problem.  Or, once full details of the problem are recorded in our Helpdesk Database, the call will be escalated to one of our specialist Engineers for resolution.  We will work with you to find a timely resolution.

We offer our service via three models:

• Ad-Hoc Support – Charged at a fixed hourly rate where no contract is in place
• Pay You Go – Pre Purchased Support Credits
• Holiday/Leave Cover – Overflow IT cover for when your own IT staff are unavailable

With our very popular Pay As You Go model we provide you with a Statement each month that shows the balance of Support Credits at the start of the month, details of each support call resolved and number of Credits carried forward into the next month.  Please see our FAQ page for more information.